Online :
French bee offers you the possibility to easily book your assistance while you are making your reservation on the French bee website. First, start to make an online reservation. When you have chosen your itinerary (dates and destination) you can choose the services you want to add to your flight. At this moment, you will find the possibility to add an assistance:
- If you want to inform us that you are hearing or visually impaired, please select "Special Attention".
- If you need a wheelchair from check-in to the boarding area, for your personal convenience, you can also choose " Special Assistance".
These types of assistance can also be added to an already existing reservation. To do so, click on “manage my booking” on the French bee homepage and fill out your name and reservation number.
If you require another type of assistance or want to speak to a Complaint Resolution Officer (CRO), please contact our call center at:
- 1-833-376-7158 (toll free number) from the USA accessible Monday through Saturday from 7am to 10pm, CST time.
Through our Call Center or at airport ticketing counters (Paris and Reunion island):
Our agents will be glad to book your flight including assistance. Simply mention them that you need assistance and they will guide you to add the assistance that you need to your booking.
- Opening hours of French bee airport ticketing counter Paris:
Monday-Sunday from 6:30am until 30 minutes after departure of the latest flight of the day
- Opening hours of French bee airport ticketing counter Reunion island:
Monday-Sunday from 9:30am to 1pm and 2pm to 7pm
- Contact details and opening hours of French bee Call Center:
1-833-376-7158 (toll free number) from the USA accessible Monday-Saturday from 7am to 10pm (CST time)
- 5am - 8pm local time at SFO
- 8am - 11pm local time at NYC
0825 205 205 (0.20€/min) from France and Reunion Island accessible from Monday-Sunday from 7am to 8pm Paris local time.
+689 40 42 90 90 (local call) from French Polynesia accessible from Monday-Saturday from 8am to 5pm, Tahiti time zone.
Please note:
Assistance requests must be submitted to French bee until at least 72 hours prior to the scheduled departure of your flight.
The wheelchair assistance that French bee offers is available from check-in to boarding. To request assistance and/or support from your arrival at the airport to the check-in desk, please contact the airport directly.
Wheelchairs and other electric mobility aids : please see the document here for more information.