Claims
Your well-being on board is our priority! However, if you had not been completely satisfied with your trip with us, please send us your claims using our webforms below.
1- Select your request
Please select the reason of your claim in the forms available at the top of the page: refund for cancelled flight, delayed flight, cancellation, boarding, delayed/lost/damaged baggage or on board.
2- Fill out the form and send your claim
Mandatory fields are identified by an asterisk (*)
If necessary, you can add attachments to your complaint after clicking on "OK".
3- You'll receive a reference number by e-mail
Once your complaint has been sent, you will receive within the next few minutes an automatic confirmation containing a reference number.
Your flight has been canceled and you want to fill a claim? Please complete the form below.
Don't forget to attach to your request: a boarding certificate for each traveler (boarding pass and / or bag tag)
Do you want to make a claim about a delayed flight ? Please complete the form below.
Don't forget to attach to your request: a boarding certificate for each traveler (boarding pass and / or bag tag)
You want to contact us because of a problem at the airport or during boarding? Please use the form below.
You want to report a delayed, missing or damaged baggage ? We apologize that this happened, we will make every effort to resolve this issue as soon as possible, please use the form below and submit a claim:
Did your on board experience not meet your expectations? Find the appropriate claim form just here below:
You want to track the progress/status of your claim or add some documents ? Please use the form below.
