Assistance and web accessibility

Website accessibility means that all persons are able to access web content regardless of any disability, with a mouse or a keyboard, or through the use of specific technologies allowing them to cope with deficiencies.

French bee has upgraded its website to ensure compliance with accessibility standards. This upgrade only applies to our US website.

Accessibility settlement and tests are based on the WCAG 2.0 Web Content Accessibility Guidelines Level AA.

If you face any issues regarding accessibility or want to help us to improve it, feel free to contact us by sending us an email at : accessibility@frenchbee.com

French bee offers different types of assistances. To make your trip as comfortable as possible, we kindly ask you to inform us when you:

• have reduced mobility
• are traveling with a wheelchair
• are traveling with oxygen equipment
• have an intellectual disability
• are traveling with service animals
• have sensory or motor disabilities
• are traveling with a cast

It is recommended that you contact us 72 hours before your flight to require a special assistance. Please note, French bee is not able to carry stretchers on its flights. If you need additional information, do not hesitate to contact our Call Center:

• 1-833-376-7158 (toll free number) from the USA accessible Monday through Saturday from 6am to 11pm (CST time).
• 0825 205 205 (0.20€/min) from France and Reunion Island accessible from Monday through Sunday from 7am to 8pm, Paris local time.

For more details, check out the following page: passenger assistance.

Whether you are visually or hearing impaired, we do our best to make your trip as safe and pleasant as possible. To be able to travel in the best possible conditions, you must be able to do the following tasks on your own:

• Buckle up your seatbelt
• Retrieve and adjust a lifejacket
• Reach an emergency exit without assistance
• Put on an oxygen mask
• Understand safety instructions provided by the cabin crew (orally or visually)

If you are unable to fulfill the requirements listed above, or if you are hearing and visually impaired (with both disabilities), you must be accompanied by a travel partner who is able to provide you with the necessary assistance. Your travel partner must be aged at least 16 or above. If you are visually impaired, you may be accompanied by a guide dog.

Our cabin crew cannot assist you with the tasks listed above on board the flight

If you are hearing and/or visually impaired, we kindly ask you to inform us via our Call Center at least 48 hours prior to your departure. You can reach our Call Center at:

• 1-833-376-7158 (toll free number) from the USA accessible Monday through Saturday from 6am to 11pm (CST time).
• 0825 205 205 (0.20€/min) from France and Reunion Island accessible from Monday through Sunday from 7am to 8pm, Paris local time.

For more details, check out the following page: passenger assistance.

Online : 

French bee offers you the possibility to easily book your assistance while you are making your reservation on the French bee website. First, start to make an online reservation. When you have chosen your itinerary (dates and destination) you can choose the services you want to add to your flight. At this moment, you will find the possibility to add an assistance:

• If you want to inform us that you are hearing or visually impaired, please select "Special Attention".
• If you need a wheelchair from check-in to the boarding area, for your personal convenience, you can also choose " Special Assistance".

These types of assistance can also be added to an already existing reservation. To do so, click on “manage my booking” on the French bee homepage and fill out your name and reservation number.

If you require another type of assistance, please contact our call center to complete your booking at:

• 1-833-376-7158 (toll free number) from the USA accessible Monday through Saturday from 6am to 11pm (CST time).
• 0825 205 205 (0.20€/min) from France and Reunion Island accessible from Monday through Sunday from 7am to 8pm, Paris local time.

For more details, check out the following page: passenger assistance.

A copy of 14 CFR Part 382 is available in an accessible format from the US Department of Transportation.

By telephone : 

Via the DOT Hotline for Air Travelers with Disabilities for calls within the United States: 800-778-4838 or 800-455-9880 (TTY).

Via the Aviation Consumer Protection Division: 202-366-2220 (voice) or 202-366-0511 (TTY).

By mail :

Air Consumer Protection Division
C-75, US Department of Transportation
1200 New Jersey Avenue, SE
West Building Room W96-432
Washington, DC 20590

Online : 

Via the Aviation Consumer Protection Division web site.